Mainseats.com
Search by City
Need Help? Call Us
1-855-705-7421
Sell your Tickets

FREQUENTLY ASKED QUESTIONS

 



MAIN SEATS

GUARANTEE

DELIVERY

TICKETS

PRICES & FEES

OTHER QUESTIONS



 
 
 
 
 
 

MAIN SEATS

What is MainSeats.com?

Our website provides access to tickets for popular, sold out, and hard to find events, with over $5.5 billion in ticket inventory to sports, concert and theater events nationwide. An outstanding service and secure online ordering are elements that make us one of the most trusted sites for tickets online.

 

Where do tickets listed on MainSeats come from?

All tickets are listed on MainSeats.com by professional ticket-selling companies and trusted ticket sellers and are backed by our 100% Money Back Guarantee.

 

How do I know my transaction is safe?

We have gone beyond the standard internet security, to ensure that our website meets PCI security standards.

 

  


GUARANTEE

Our guarantee ensures that:

Your entire transaction is safeguarded from fraud and other dangers with our guarantee. Our guarantee means you're absolutely secure.


Your tickets will always:

  • Arrive before the event.
  • Be real, legitimate tickets valid for entry.
  • Be the exact tickets you ordered, or better seats than you paid for.
  • Be completely refunded if the event is cancelled.

 

Our confidence in the sellers that list tickets on our ticket exchange allows us to offer you this guarantee.

For more information please check our 100% Money Back Guarantee.




DELIVERY

When will my tickets be shipped and when do I receive them?

Many ticket vendors make their tickets available to you before they even have been printed, which gives you an edge in obtaining great seats in advance. Therefore, sometimes tickets may not be available to ship at the time of purchase.

 

Some listings may include sellers notes. The notes might provide important information of when an order will be shipped (at the latest) so that you are made aware of when to expect them. The notes may also indicate that the tickets are at hand, which means they will be shipped immediately.

 

Once tickets have been shipped you will receive a FedEx Tacking number for the purpose of tracking your package. Anyway, we guarantee that you get the tickets on time.

 

How are my tickets shipped?

Tickets are shipped via FedEx. Shipping via FedEx is secure and safe for both sellers and buyers on our website. Shipping with FedEx allows sellers to ensure the safe and proper arrival of tickets, and buyers can track the progress of their package.

 

Will a signature be needed for my ticket package?

Yes, generally expect the sellers who list tickets on our exchange to require a signature for a ticket delivery package. This is to ensure that the tickets are physically received by someone rather than left out in the open. That being said, the decision to require a signature depends on the seller shipping the tickets.

 

If a signature requirement is problematic, customers can contact their ticket seller directly to waive the signature requirement. Otherwise, you can pick up your package at your local FedEx facility during the times provided on the door tag left by the driver.

 

Call FedEx to hold your package at their facility for you to pick up. Call FedEx and ask if they could deliver tickets at a time when it’s likely someone will be present to receive them. Leave a note for FedEx delivery personnel to leave the tickets.

 

The event is soon and I need a ticket. What can I do?

Many ticket sellers will choose to deliver tickets close to the event by one of three methods: will-call, local pickup, or email.

 

Will-call means that you will pick up the tickets at the venue box office window. Local pickup will require that you pick up your tickets at a location up to 30 minutes away from the venue. Email means that the seller will email you the tickets before the show

 

Please note that these delivery methods are at the discretion of the seller, so be sure to choose tickets where the listing specifically states one of these methods, or contact the seller after buying a ticket to confirm that you will be able to get a ticket by will-call, local pick-up, or email. Same-day order tickets are subject to the $15.00 Near-Term Delivery option.

 

Can I ship to a P.O. Box?

Yes, tickets can be shipped to P.O. Boxes. Just un-check the box next to “use my billing address as the shipping address” in checkout and enter your P.O. Box information.

 

Can tickets be shipped to somewhere other than the billing address?

Yes, customers are allowed to input an alternate shipping address for most orders placed through MainSeats. However, there are certain restrictions on the ticket order total. Additionally, sellers may request a signed authorization form from you if they desire proof that you requested an alternate shipping address.

 

The alternate shipping policy is as follows:

If the order is less than $750, the seller is expected to ship the tickets to the alternate shipping address. If the order is between $750 and $5,000, the seller can reject the ticket order due to the address issue or else accept it and ship the tickets to the shipping address. If the order is $5,000 or greater, no alternate shipping address is allowed.

 

Can I change my shipping address after ordering?

After an order is placed customer will need to contact their seller directly with any shipping address changes. Sellers are security-conscious about where they ship tickets and will likely only change your delivery information if it is completely necessary.

 

When will I receive my e-tickets?

Some sellers may list their tickets as being available for email delivery. However, this does not mean that your tickets will be emailed immediately. In fact, some venues don’t make tickets available electronically until closer to the event. Additionally, some ticket sellers will wait to e-tickets until after receiving a ticket order.

What if something happens with my order? Is there a purchase guarantee?

In order to protect you, we make sure that ticket sellers provide customers with the tickets they were promised. As part of our 100% Money Back Guarantee.

 

Why was my order rejected?

Due to the nature of our exchange, there is usually some lag time between when tickets are purchased and when the ticket listings are updated. As tickets are sold, sellers must manually update their listings. This means that your tickets may have been ordered by another customer before you had the chance to submit yours.

This is a rare occurrence, but if it should happen to you, please contact us at (855) 705-7421 and our customer service representatives will be happy to help you find a similar seat or a seat at a similar price.

 

Can I combine shipping?

Similar to other large online shopping entities, such as Amazon, the inventory in our exchange comes from many different sellers. Therefore, we cannot guarantee combined shipping. However, in the case that some or all of your tickets are from the same seller, you may contact them after your order is confirmed to request that the shipping be combined. This service is at the discretion of the seller.

 

 


TICKETS

Will my seats be together?

Tickets are guaranteed to be together, unless the seller’s notes say otherwise. If tickets are listed in a general category, zone, section, or row, we guarantee that they will be together. Examples of these sorts of notes are: “Zone A,” “Section 200,” “Row 102,” etc.

However, sometimes the notes say something like “Section 2, rows A-Z” or “Section 2, Rows A and B, piggybacked” which lets you know that the seats may not be together. If they are “piggybacked,” it means one seat is in front of the other, but in 2 separate rows.

 

Why can't I purchase a certain quantity of tickets?

Sellers prefer to list tickets at least in pairs to increase the chance that they’ll be able to sell all the tickets in a listing. Entertainment events are social occasions that people usually attend with friends or family. Single tickets are very hard to sell and so sellers try to avoid being stuck with them by buying and selling tickets in larger quantities.

 

Why aren’t seat numbers listed for the tickets?

Ticket sellers don’t list seat numbers to prevent double-booking tickets. Transactions on MainSeats.com take place in real time, it is possible for a set of tickets to be purchased at the exact same time by two different individuals. In order to prevent this confusion, ticket sellers instead list general rows and sections. They often have several groups of tickets, so if multiple orders come in, they can successfully fill them without anyone getting upset or disappointed.

 

Why is there someone else’s name on my ticket?

The name on a customer’s ticket will be the name of the original purchaser. Therefore, your name will not be on the ticket purchased through MainSeats. However, please note that the name on the tickets will not affect your ability to access the event. The most important aspect is that the bar code on the tickets scans when entering the event.

 

What happens if my tickets are lost or stolen?

Tickets are generally one-of-a-kind, irreplaceable items that can seldom be re-accessed or re-printed. The purpose of such restrictions is to prevent ticketing fraud via multiple printings of the same ticket. Regardless, customers should contact their seller to see if it is possible to re-access lost tickets.


What is an E-Ticket?

E-Tickets are printed on paper, unlike hard tickets which are printed on card-stock. These paper tickets will have a barcode and will be valid for entry into an event.

 

What is a Paperless Ticket?

Paperless tickets aren’t like traditional paper tickets, and they don’t involve having a physical ticket in hand. Instead, these tickets require the ticket seller to accompany you to the venue’s box office. Our ticket listings will indicate which tickets are paperless with notes such as “I will be attending the event, and will accompany you to the box office at the venue.”

 

What is a Flash Ticket?

Flash tickets are a new innovation used for ticket distribution by event promoters. Customers with “flash” tickets access their tickets by swiping a credit card (the one used for the original ticket purchase) at a venue kiosk. This kiosk will then print out a ticket receipt that the event goer can present to venue personnel as a means to gain entry to the event.

Ticket sellers usually arrange flash ticketing by mailing customers a gift card that was used by the seller initially to purchase the tickets. This card would contain the initial purchase information for the order and would generate a viable receipt. Customer should contact their seller directly with any additional questions about flash ticketing.

 

 


PRICES & FEES

Why is the price on my tickets different than what I paid?

Similar to Stubhub, MainSeats is a massive online ticket marketplace, where ticket sellers can list their inventory. Because of this, we do not charge your credit card, own, price, or ship the tickets listed on our website. All of those parts of your transaction are handled by the individual sellers listing their tickets on our exchange. MainSeats’s purpose is simply to connect ticket buyers with a lot of ticket options. Generally speaking, sellers decide to resell their tickets at a price that reflects the market, and prices often rise and fall with supply and demand. The result is that tickets on our website are often sold either above or below face value.

In addition to the market value fluctuating, sellers often have a large number of expenses to cover in order to get their hands on great seats. Sellers often must pay face value, plus fees or membership fees to special clubs, and sometimes they stand in line for hours to get the best seats available. By marking up the tickets, ticket sellers make a small profit. The benefit for ticket buyers is they don’t have to wait in line, on their computers, or on the phone for hours months in advance of an event to get a good seat. Instead, customers can find great seats even a couple weeks before an event.

 

Do I have to pay sales tax?

Taxes on tickets actually vary substantially from state-to-state and even between localities in various states - an ever-changing situation. This means that local and/or state taxes are not calculated on our checkout page during the purchase process. Ticketing taxes are based on the location of the ticket seller supplying an order and most prevalent in Texas, Chicago, California, Michigan and Canada.

 

Why was I charged immediately for my ticket purchase?

The sellers who list tickets with us usually charge customers automatically when an order is placed so as to reserve your place in line for tickets since sellers often receive numerous orders simultaneously. On that note, ticketing is a dynamic business prices rising and falling all the time so it’s important to claim your ticket early at the price set at the time of the purchase.

 

 


OTHER QUESTIONS

What if the event is cancelled?

If an event gets permanently cancelled, you are eligible for a 100% refund. Please note that the refund constitutes the price you paid for the tickets, and does not include shipping costs that you may have incurred as part of the purchase process. For more details, please refer to the MainSeats.com Terms and Policies for the purchase agreement.


Can I cancel an order after it is placed?

As a general rule, all sales on MainSeats.com are final. Please be absolutely sure you want to purchase the tickets before ordering.